The desired candidate will be responsible for performing diesel machinery diagnostics, repairs, maintenance, and pre-delivery work on farm machinery for customers, and internal units. Our customers demand and we deliver quality, professional service in a efficiency manner. These activities may take place in the shop, or in the field. The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.
Responsibilities:
Diagnosis, repair, and reconditions of machine systems and components.
Complete thorough documentation on all reports and forms required with work assignments
Communicate machinery problems and resolutions to supervisor and customers
Utilize computer programs to effectively complete assignments
Participate in appropriate training opportunities, local and off-site provided by Case IH
Follow all safety rules and regulations in performing work duties
Maintain technical and product knowledge of all products sold through Stratford Farm Equipment
Completion of competency assessments as required
Respond to customer complaints in an efficient and professional manner
Identify customer service opportunities
Perform other duties as assigned by direct supervisor in a professional and efficient manner
Present a positive and professional image of Stratford Farm Equipment
Qualifications:
2 or more years of related work experience
Excellent mechanical aptitude
Excellent verbal and written communication skills, along with a high level of computer literacy
Strong organization, decision making, and problem solving skills
Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
Attention to detail and a high level of initiative and ability to work independently
Demonstrated strong decision making and problem solving skills
Safety-minded work habits
Clean driving record
Must be able to regularly and reliably attend work, according to the schedule established at store management discretion.
We offer a competitive compensation package including extended health benefits. Please apply in confidence with a cover letter and resume to sfewoodstock@sfe-sales.com