Post Date: April 5, 2018 Application Deadline: May 4, 2018 Position Start Date: As soon as possible
Job Data:
Job Title: Parts Counter Sales Specialist Department: Parts Department, Church’s Farm Supplies LTD Supervisor: Parts Manager Supervises: N/A
Summary Description: Performs a variety of customer service, in store, selling, stocking, ordering, duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the dealerships parts department.
Major Duties and Responsibilities
Parts Department Maintain customer goodwill by greeting and acknowledging all customers
Sells products and/or services to meet the customer's needs
Assist in keeping parts department clean and orderly
Record all sales and/or customer transactions that occur
Provide service technicians with parts as required
Assist with Parts Manager in merchandising displays
Maintains the retail sale floor and displays to meet or exceed the dealerships standards
Controls showroom inventory to ensure maximum sales and customer satisfaction
Performs routine housekeeping tasks that maintain and enhances the cleanliness of products in the retail sales area
When working the parts counter, follows prescribed cash, and credit processing procedures of the dealership. Processes cores, warranties and new return merchandise as required at a point of sale
Attends training as prescribed by management to maintain proficiency in his/her job description
Uses dealership equipment and resources safely and proficiently
Verifies receiving documents
Should be knowledgeable in merchandising
Performs other tasks required by the Parts Manager
Customer Service Assist in handling customer complaints and concerns and ensure the problem is corrected to the customer and dealership’s satisfaction
Greet customers immediately in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
Qualifications High School Diploma or GED equivalent
Knowledge of CaseIH, Kubota and/or JCB parts an asset
Excellent customer service skills, and ability to interpret customer needs
Good computer skills
Ability to effectively listen
Ability to work within a team
Physical Demands Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 50lbs. of material
Ability to stand for extended periods of time
Commitments Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers, other employees and owners
Be early, flexible and available for scheduling
Maintain up to date technical training
Focus on quality and service
Demonstrate an interest in growing the parts business
Hours of Work: 42.5 – 44.5 hour per week Closing Date: Friday May 4, 2018 Number of Openings: 1 Permanent Full-Time
CONTACT DETAILS: Please forward resume and cover letter to: resumes@churchsequipment.ca
Contact Name: Michelle Church - Church’s Farm Supplies LTD Location: 3560 7th Line, Innisfil ON, L9S 3M5 NO PHONE CALLS PLEASE! – PLEASE SUBMIT RESUME AND CV VIA E-MAIL ONLY!