It’s the people that make a difference, and we believe in developing the best – Are you ready for the Challenge?
Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers!
Huron Tractor is one of John Deere’s largest partners in Canada, with nine locations servicing Southern Ontarians from East to West. Our approach to business has always put the customer first. We’re proud to serve a community of customers that spans agricultural and commercial organizations to homeowners, with one of the largest inventories of machines and parts in Canada.
Service Manager
Location: Thamesford, Ontario
Position Type: Full-Time Permanent
Job Responsibilities
Due to internal growth, we have a need for a Service Manager. Reporting to the Store Manager, the Service Manager Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Works to achieve annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
Coordinates customer clinics, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Required Skills and Qualifications
High School Diploma or equivalent experience
3+ years’ experience in Service Department operations, or related leadership role
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles and ability to understand basic internal reports
Ability to work extended hours and weekends
Excellent customer service skills
Please forward resumes with cover letter stating how your qualifications and experience fit with the position. Apply in confidence to hr@hurontractor.com no later than June 29th by 4:00 pm. We thank all for applying however only those selected for an interview will be contacted.
Huron Tractor is an equal opportunity employer and welcomes applicants from all backgrounds to apply
“Accommodations will be made for applicants with disabilities”