Our client is seeking a highly motivated Technical Support Representative for Eastern Canada. The successful candidate will help service their dealer network as well as provide on-site technical support in both English and French to their growing customer base. They are a main-line machinery company with an excellent reputation for the sales and service of quality agricultural machinery.
What you will do:
Provide technical and service support for agricultural machinery products at the dealer location or customer site.
Prepares and present detailed technical reports of product performance and reliability issues
Investigate dealer service concerns and effectively identify resolutions.
Assist with completion of Product Improvement Programs and Campaigns as requested.
Assist in training for dealer Service Technicians, both at dealer locations and at company training locations.
Schedule dealer and customer visits as dictated and directed.
Report customer and dealer visits and territory activity.
Report results and variances periodically and propose necessary actions
Follow and support compliance with all applicable safety rules, laws, regulations and standards.
Demonstrate regular and punctual attendance at the assigned work location.
Reviewing documents and manuals as well as other support activities.
Lead and participate in internal training programs, as required.
Participate in technical training efforts held in Europe, as required.
Other tasks as assigned or required by management.
What you will need:
Bachelors’ Degree with emphasis in a technically related field or equivalent experience – Agricultural based study, a plus
Ability to communicate technical information, both written and orally, using English and French language
Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
Excellent interpersonal skills.
Proficient in the use of diagnostic tools including electrical, hydraulic and computer-based tools.
Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.
Must be able to travel for extended periods of time. This position requires 80% - 100% travel time